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Privacy Policy

Effective Date: February 11, 2026

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Casa Pawn (“Casa Pawn,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with us in-store or online.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect the following categories of information.

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Personal Information You Provide

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  • Name

  • Address

  • Email address

  • Phone number

  • Government-issued ID information (for pawn transactions where required by law)

  • Payment information

  • Information submitted through contact forms or item estimate requests

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Automatically Collected Information

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When you visit our website or use our app, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referring website

  • Approximate location information derived from your IP address

  • Cookies and tracking technologies

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Mobile App Information

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If you use our mobile app, we may collect:

  • Account information

  • Push notification preferences

  • Payment activity

  • Device identifiers

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2. How We Use Your Information

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We use collected information to:

  • Process pawn loans, purchases, and retail transactions

  • Provide advance estimates and account management services

  • Communicate regarding your account, payments, or transactions

  • Send promotional emails or SMS messages if you have opted in to receive them. Message and data rates may apply.

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory requirements

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We do not use your information for purposes unrelated to our business operations.

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3. Cookies & Tracking Technologies

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We use cookies and similar technologies to:

  • Analyze website traffic

  • Improve website functionality

  • Support advertising and marketing efforts

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Third-party tools we may use include services such as:

  • Google Analytics

  • Google Ads

  • Social media advertising platforms

  • Embedded content and widgets from third-party services such as Google Reviews

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You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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4. Information Sharing & Disclosure

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We do not sell your personal information.

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We may share information with:

  • Service providers assisting with website hosting, payment processing, analytics, marketing, and customer communication services

  • Law enforcement or government authorities when required by law

  • Regulatory agencies as required for pawn transactions

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All third-party providers are expected to safeguard your information.

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5. Data Security

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We implement reasonable physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take reasonable precautions, no system is completely secure.

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Government-issued identification information collected for pawn transactions is handled in accordance with applicable state and local regulations governing pawn transactions.

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6. Your Privacy Rights (Including California Residents)

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Depending on your state of residence, you may have the right to:

  • Request access to the personal information we collect

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to legal obligations)

  • Opt out of marketing communications

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To exercise your rights, contact us at:

info@casapawn.com

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We will verify your identity before fulfilling certain requests.

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7. Marketing Communications

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If you opt in to receive promotional emails or SMS messages, you may unsubscribe at any time by:

  • Clicking the “unsubscribe” link in emails

  • Replying STOP to SMS messages

  • Contacting us directly

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We do not sell or distribute your contact information to third parties for their independent marketing purposes.

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8. Links to Third-Party Websites

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

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9. Data Retention

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We retain personal information as long as necessary to:

  • Fulfill business purposes

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

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Certain pawn transaction records may be retained as required by law.

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10. Changes to This Policy

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We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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11. Contact Information

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If you have questions about this Privacy Policy or your personal information, please contact:

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Casa Pawn
3939 North First Avenue
Tucson, Arizona 85719


Email: info@casapawn.com

Phone: (520) 344-7296

Website: www.casapawn.com​​​​

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